Technical Account Manager
6 days ago
At Cloudflare, we run one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Our mission is to help build a better Internet by protecting and accelerating any Internet application online without adding hardware, installing software, or changing a line of code.
About the Role
As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle. You will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
Key Responsibilities
- Deliver timely and organized onboarding for customers.
- Ensure customers see the full value in Cloudflare's products and advise on technical best practices.
- Work closely with the Customer Success Manager (CSM) and every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
- Serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers.
Requirements
- 5-8 years of prior post-sales customer relationship management
- Professional fluency in both Korean and English
- Deep understanding of how the internet works and the desire to expand that knowledge.
- Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence.
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
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