Technical Account Manager
2 weeks ago
As a Technical Account Manager, you will be responsible for managing and growing the product related aspects of the renewals business for HCLSoftware BigFix product. You will work closely with our most valued High Touch
customers, and other customers when required, ensuring their continued product satisfaction and enabling maximum renewal rates. Your primary objectives will be to foster strong customer relationships with product stakeholders (technical and business users if appropriate); ensure proper adoption of our products; identify expansion opportunities; early identification and management of attrition risk; and to drive revenue growth through successful renewals.
Responsibilities.
TAM will:
Develop and implement product-related strategies to achieve high renewal rates and minimize attrition.
Build and maintain strong relationships with existing customers, serving as their primary point of contact for product-related adoption, consumption, and renewal discussions.
Proactively engage with customers to understand their evolving business and product needs, challenges, and future objectives.
Conduct regular business reviews to demonstrate the value of our software products and identify opportunities for upselling and cross-selling.
Collaborate with the account team to develop account plans and renewal strategies. This collaboration will include the incumbent business partners when required.
Work together with the Customer Journey team to monitor product usage and adoption patterns to identify potential attrition risks and take proactive measures to mitigate them.
Drive adoption and expansion of the product within the business
Act as a product subject matter expert
Architecture Discussion and Planning, including the adherence to the policies and best practices of HCLSoftware
Technical Enablement/Demonstration
Stay informed about industry trends, competitor offerings, and customer feedback to provide input into product development and enhancement initiatives.
Collaborate with internal teams, including sales, marketing, product management, training, and customer support, to ensure a seamless customer experience.
Qualifications:
Bachelor's degree in business, Information Security, and Information Technology, or a related field (or equivalent experience).
Proven experience in software sales, account management, or customer success, with a focus on renewals.
Proficiency in understanding software products with their technical architectures and technology stacks.
Strong communication skills, with the ability to build rapport and influence decision-making.
Excellent customer relationship management skills, with a customer-centric mindset and a genuine passion for delivering exceptional service.
Analytical mindset with the ability to leverage data and metrics to drive decision-making.
Self-motivated, proactive, and able to work independently as well as part of a team.
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