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Technical Account Manager

1 week ago

Bengaluru, Karnataka, India Check Point Software Full time

**Job Description:**

We are seeking a highly skilled Diamond Technical Services Expert to join our India team at Check Point Software. This role will involve providing technical support to customers through analytical skills, facilitating new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.

**Key Responsibilities:

  • Provide customers with technical assistance through analysis and troubleshooting.
  • Facilitate new installations, implementations, and maintenance of enterprise grade firewalls.
  • Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies.
  • Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.

**Required Skills and Qualifications:

  • 5-8 years of relevant experience working in a TAC environment.
  • Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
  • Prior experience working on enterprise grade firewalls.
  • Solid exposure to TCP/IP/switching/routing protocols.
  • Working knowledge of tools like TCP DUMP and Wireshark.
  • Experience working in Cloud platforms a plus (GCP, AWS, Azure).
  • Working knowledge of Linux commands/shell scripts.
  • Good understanding of AAA, Digital Certificates, Active Directory.
  • Ability to manage high value accounts and keep the internal/external stakeholders well informed.

**Benefits:

  • Opportunity to work with a leading security company.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.