Technical Account Manager

3 days ago

Bengaluru, Karnataka, India Okta Full time

- Technical Account Management is a global team that partners with Okta's Customer Success team and collaborates with Okta's customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security.

- We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful.

- We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices.

The Technical Account Manager Opportunity:

- A Technical Account Manager (TAM) specializing in enterprise identity, including Okta's Workforce Identity Cloud (WIC), Customer Identity Solution (Okta CIAM) and adjacent technologies.

- The TAM will provide Okta's customers with strategic technical guidance over the comprehensive suite of products and features available at Okta.

- They are held in high regard as a technical expert for how Okta's solutions translate to business value.

- This role is for the Workforce Identity Cloud product, whereby you will support WIC and CIS customers.

- The TAM specialization requires an understanding of hybrid scenarios that capitalize on Okta's ability to manage authentication, authorization, and lifecycle management capabilities for SaaS, on-premise, and custom enterprise applications.

You Will:

- Advise customers on best practices and product adoption in a post-sales capacity

- Partner with Customer Success Managers as their technical counterpart in a broad portfolio of accounts, primarily in mid-market and enterprise segments

- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements

- Maintain focus on increasing subscription adoption, customer satisfaction and retention

- Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality

- Take and respond to reactive questions from Customer Success Managers

- Establish strong personal relationships on key accounts with decision-makers and stakeholders

- Participate in content creation for both internal and external enablement of staff and 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space

- Ability to work US Time Zone (preference)

- Working proficiency in the following core IAM areas:

- Technologies and protocols to support identity federation and robust access control models (e. , SAML 2. 0, WS-Federation, OAuth, OpenID Connect)

(ref:iimjobs.com)

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