Technical Account Manager

2 weeks ago

Bengaluru, Karnataka, India Check Point Software Full time
Job Description

Why Join Us

As the worlds leading vendor of Cyber Security, facing the most sophisticated threats and attacks, weve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been recognized by Forbes as one of the Worlds Best Places to Work four years in a row (2020-2023), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes list of Worlds Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture you belong with us.

About The Role

Check Point is seeking an experienced Technical Account Manager to join our rapidly expanding Secure Service Edge business. Responsible for End-To-End management of Secure Service Edge projects, from technical POCs, through onboarding and ongoing, primarily focused on implementation, product adoption and training while managing technical relationships with our customers.

Key Responsibilities

We are looking for a Technical Account Manager with excellent technical skills and intuition, with a can-do approach.

We strive to be super professional, creative and passionate but most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You&aposll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

- At least 10 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.)
- Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike
- Provide guidance on technical and strategic aspects of customer engagements.
- Strong problem solving skills and a great Technical orientation to resolve issues
- Provide technical expertise and support during onboarding and on going process.
- Independent and Self-motivated, proactive approach while owning the processes end-to-end
- Work closely with product management and engineering teams to relay customer feedback and influence product development.
- Attention to detail, highly organized, with an absolute focus on quality of result
- Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage
- Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.
- Thrives under pressure

Qualifications

- Possess a deep understanding of the company&aposs products and solutions.
- Proven experience in matrix management.
- International experience is requested.
- Strong technical acumen with the ability to understand and communicate complex technical concepts.
- Proven experience in presenting products and solutions
- +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
- Salesforce experience - an advantage
- Good understanding of Secure Service Edge and SASE solutions- an advantage
- Outstanding interpersonal and communication skills.
- Demonstrated success in collaborating with cross-functional teams.
- Strategic thinking and problem-solving abilities.
- Experience in a customer-facing role, preferably in a Professional Services organizations.
- Ability to travel as required.
- Proficiency in multiple languages, with an emphasis on fluency in both written and spoken forms is preferred.

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