Manager, Technical Account Management
2 weeks ago
Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.
Join our team We're building a world where Identity belongs to you.
The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity. We act as "Field CPO" for our customers, proactively guiding their identity decisions and long-term identity vision. We guide a customer's workforce identity strategy, customer identity strategy, and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.
The TAM Manager Opportunity
This is an exciting opportunity for a seasoned TAM leader to be the first boots on the ground in a new office, and help operationalize our TAM Global Innovation Center. You will assemble and grow out a new team of top technical talent around a single mission: Make our customers more secure. This role will specifically focus on building a global team, and report directly to a senior leader in the United States.
As the Manager of Technical Account Managers, you will have a unique opportunity to build a team of A-players and develop an operating motion that drives high impact in various parts of the world. You will oversee team performance, drive customer success initiatives, and foster strong relationships between our customers and our technical teams. Your leadership will be instrumental in ensuring our customers receive the highest security and IAM advice while achieving their business objectives. The role requires excellent strategic, analytical and business process skills to effectively grow and nurture our growing team and customer base.
What you'll be doing
Working with leaders from the US to define the strategy and success metrics for the TAM innovation center Understand the talent landscape and design the appropriate hiring strategy to grow your team from scratch; partner with Recruitment to source, attract and hire the best technical talent in Bengalaru Partner with leaders across TAM, Customer Success, Sales, and Product to understand the pain points and requirements for your team Provide coaching and career development to grow the talent in your team, fostering a culture of collaboration, accountability and continuous improvement Effectively balance the workload and capacity of your team while ensuring you're building talent for future demand Collaborate with TAMs to strengthen client relationships, addressing complex issues and ensuring customers receive proactive support tailored to their needs Ensure the TAMs exceed Okta's expectations in core product and identity knowledge, communication, and execution and contribute to the larger TAM function Ensure that individual contributors create high-quality, customer-facing materials, including but not limited to Technical Success Plans, Business Reviews and Best Practices Establish clear performance objectives and regularly assess team members. Offer constructive feedback and support to enhance their skills while providing leadership and guidance to coach and motivate them toward optimal performance and career development Identify and implement best practices and process improvements to enhance service delivery, efficiency, and customer satisfaction Working with Finance and Operations to define quarterly budgets and manage headcount plans Proactively identify potential churn or attrition risks in client accounts and develop strategies to mitigate those risks effectively Work closely with the assigned accounts to proactively find revenue growth opportunities and seamlessly pass the opportunity to sales/presalesWhat you'll bring to the role
Bachelor's degree or equivalent combination of education and work experience Multiple years experience managing TAM, presales, or equivalent technical solutions teams at any level; individual contributor experience in these roles a plus Experience managing a recruitment process and scaling a team Ability to provide AMER Time Zone support (preference) Ability to collaborate across a global organization and with external stakeholders Experience driving software adoption, and building and scaling technical account management practices Cybersecurity / SaaS background Center of Excellence / GIC experience advantageousOur values - core competencies expected of our managers
Always Secure, always on: Relentlessly champion Okta's security-centric mission with our customers Drive what's next: Distinguish ourselves as Identity thought leaders who mature our customers Identity architectures Love our customers: Give our customers a premium Identity experience Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers"This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."
What you can look forward to as a Full-Time Okta employee
Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at OktaOkta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .
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