Senior Oracle Cloud HCM Payroll Expert

As a Payroll Lead, you will oversee the management of our Oracle Cloud HCM Payroll team. This involves ensuring team members possess the necessary skills and knowledge to deliver high-quality support across Oracle Cloud Payroll and HCM solutions.

Key responsibilities include managing a team of payroll-focused support consultants, including recruitment, onboarding, mentoring, and line management duties.

• Lead and manage a team of Payroll and HCM support consultants, including recruitment, onboarding, mentoring, and line management responsibilities
• Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
• Partner closely with UK-based counterparts to build a cohesive, cross-regional support function and align on service processes and client priorities
• Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
• Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
• Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
• Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
• Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
• Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
• Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
• Communication Skills: Ability to communicate clearly and client-facing consultancy skills
• Teamwork: Collaboration with cross-functional teams, including stakeholders
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth

• Experience delivering or supporting UK Payroll, including full lifecycle implementations
• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting
• Experience supporting large, complex solutions with multiple stakeholders

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

A growth mindset with a commitment to continuous improvement—for yourself, your team, and your clients—is essential. A high level of adaptability and flexibility, with the ability to build long-lasting client relationships.

• Oracle Cloud HCM Payroll experience
• Strong technical skills, including software implementation, customization, and maintenance
• Excellent client-facing communication skills, both written and verbal
• Ability to deliver practical, value-driven solutions with creativity and innovation

• Broader Oracle Application experience, including other HCM or ERP modules
• Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS)

Working Location: Kozhikode, India Country Code: IN