Customer Service Operations Specialist

2 days ago


Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 1,71,00,000 - ₹ 2,51,99,999
Job Opportunity

As a Service Delivery Manager, you will be responsible for overseeing customer service processes. You will contribute to the management team and facilitate strategic decisions to drive process improvement.

You will plan, allocate, and control resources to ensure quality deliverables within prescribed timelines. Your goal will be to align strategy, structure, staffing, and processes with organizational objectives.

You will champion the use of data analysis tools for reporting. Additionally, you will create reports on standard operational metrics and communicate them to stakeholders.

Key Performance Indicators include achieving productivity improvements, meeting key targets, ensuring effective project transitions, and fostering productive working relationships through visible initiatives and effective communication channels.

Responsibilities:
  • Oversee customer service processes
  • Contribute to the management team and facilitate strategic decisions
  • Plan and control resources
  • Align strategy, structure, staffing, and processes with organizational objectives
  • Champion data analysis for reporting
  • Communicate standard operational metrics to stakeholders
Requirements:
  • Expertise in customer service
  • Product knowledge
  • Process orientation and diagnostic skills
  • Quality awareness
  • Accuracy
  • Analytical thinking and technology orientation
  • Financial acumen
  • Communication skills
  • Project management skills
  • Training skills
  • Report preparation skills


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