Enterprise Cloud and Automation Support Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeSoftware Full time ₹ 16,32,000 - ₹ 20,16,000
Production Support Engineer

About the Position:

We are seeking a skilled Production Support Engineer to join our global support team. The ideal candidate will have strong technical background, excellent problem-solving skills, and ability to work effectively during off-hours and in a rotational shift model.

Key Responsibilities:
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across IBM Sterling B2B integrations and translation services, UiPath RPA workflows and orchestrations, database systems: SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery.
  • Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).
System Monitoring & Maintenance:
  • Perform regular health checks and performance monitoring of applications, integrations, and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
  • Proactively escalate critical issues per escalation protocols.
Shift & Availability:
  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
Documentation & Knowledge Sharing:
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
  • Contribute to knowledge transfer and onboarding of new team members.
Compliance & Security:
  • Ensure all activities comply with organizational and customer security standards.
  • Follow access and onboarding policies based on client environment guidelines.
Required Skills and Qualifications:
  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
  • Exposure to MySQL and GCP BigQuery is a strong plus.
  • Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
  • Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
  • Soft Skills: Strong analytical thinking, communication, and ability to work independently with minimal supervision.
What We Offer:
  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.
  • Supportive environment for continuous learning and upskilling.

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