Head of Guest Experience

16 hours ago


Kannur, Kerala, India beBeeHousekeeping Full time ₹ 90,00,000 - ₹ 1,08,00,000

Job Title: Senior Housekeeping Manager

Job Description:

This position plays a crucial role in leading the housekeeping team to ensure that guest rooms, public areas, and back-of-house spaces are consistently maintained to the highest standards.

Main Responsibilities:
  • Spearhead cleanliness, maintenance, and amenity standards across all areas, driving operational excellence and superior guest experience.
  • Develop and implement Standard Operating Procedures (SOPs) in collaboration with Corporate Housekeeper.
  • Create structured checklists for daily, weekly, and monthly audits to guarantee quality control.
Applied Learning:
  • Foster on-the-job training in hygiene, grooming, and housekeeping techniques.
  • Conduct regular audits to assess team performance and identify areas for improvement.
  • Utilize appraisal systems to track staff development and training needs.
People Management:
  • Motivate the team to deliver high service standards with ownership and pride.
  • Promote a culture of internal customer care, collaboration, and professionalism.
  • Lead staffing activities including recruitment, performance discussions, and recognition.
Business Acumen:
  • Manage inventory, assets, and budget limits effectively.
  • Monitor consumption patterns to minimize wastage and ensure cost discipline.
  • Review and approve procurement samples to meet quality and operational standards.
Leadership:
  • Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
  • Ensure departmental Key Performance Indicators (KPIs) and goals are met in alignment with management directives.
  • Modify and improve housekeeping systems and procedures to drive service efficiency.
Compliance & Risk Management:
  • Evaluate adherence to occupational health and safety guidelines and property safety protocols.
  • Conduct risk assessments and implement corrective measures proactively.
  • Document, investigate, and resolve incidents to prevent recurrence.

QUALIFICATIONS

Graduate from a hospitality or equivalent institution WORK EXPERIENCE 10 years or more experience in Housekeeping, with leadership exposure in hospitality



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