Senior Operations Director

The Deputy Business Head plays a pivotal role in supporting the mission of achieving revenue, margin, and operational excellence targets for a leading food and beverage company.

This strategic partner works closely with the Business Head to ensure all business processes, team structures, and service delivery consistently uphold brand standards and regulatory guidelines.

• Key Responsibilities:

• Revenue and Fiscal Management

Supports the Business Head in preparing and executing the annual business plan, monthly revenue forecasting, and expense control.

Leads P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.

Assists in achieving revenue targets across all segments, including social, weddings, MICE, and strategic hotel partnerships.

Implements and monitors event-level cost controls, proactively addressing financial variances.

Oversees receivables tracking, coordinates with finance teams for timely collections, minimizes revenue leakage, and ensures reporting accuracy.

Contributes to Opex and Capex planning by gathering operational input and aligning infrastructure requirements for seamless event execution.

Operational Excellence:

Oversight of day-to-day operations and production teams to ensure events are executed to the highest standards, with an emphasis on consistency and guest experience.

Manages event planning logistics, from menu creation to vendor management and onsite coordination.

Leads process improvement initiatives in supply chain, equipment management, and event delivery.

Benchmarks operational performance against industry trends and recommends innovations to keep services competitive and cutting-edge.

Customer Service:

Ensures guest needs are anticipated and met, delivering personalized service that aligns with brand promise and cost guidelines.

Handles escalation of guest inquiries or issues, ensuring resolution meets or exceeds expectations.

Maintains and utilizes guest feedback and event history databases to identify trends and shape service enhancements.

Institutionalizes post-event debriefs and formal feedback collection for continuous improvement.

People & Culture:

Partners with department heads on performance management, talent development, and team motivation programs.

Participates in recruitment and onboarding of key associates, fostering a culture of excellence and service.

Leads by example in setting standards for appearance, hygiene, and professionalism throughout the operation.

Champions staff training initiatives and recognizes high performers, while addressing performance gaps through constructive feedback.

Encourages innovative thinking and contribution at every level of the operation.

Authority Levels:

Operates with delegated authority over daily banqueting and catering operations, acting as Business Head's proxy when required.

Participates in decision making for operational, financial, and people matters within organizational policies and brand standards.

Coordinates with support functions (Finance, Procurement, HR) as per established delegation frameworks.

Candidate Profile:

Several years of progressive responsibility within large-scale banqueting/catering operations, including experience in P&L, sales, and team leadership.

Proven success in driving operational excellence, revenue growth, and customer satisfaction.

Strong analytical and problem-solving skills, with the ability to interpret business data and implement solutions.

Excellent communicator, collaborative leader, and champion for brand values and service quality.

In-depth knowledge of industry regulations, market trends, and luxury F&B standards.