Business Development Professional

4 days ago

Gurgaon, Haryana, India beBeeAccount Full time ₹ 1,04,000 - ₹ 1,30,878
Client-Facing Account Manager

We are seeking an experienced and strategic Client-Facing Account Manager to join our team. This pivotal role is responsible for driving business growth through expert content marketing advice, end-to-end project management, and superior service delivery.

The ideal candidate will excel at liaising between clients and execution teams, managing area operations, analyzing performance metrics, and spearheading process improvement initiatives to ensure exceptional customer satisfaction and operational efficiency.

Key Responsibilities:
  • Develop and implement effective content marketing strategies to drive business growth.
  • Manage end-to-end project management, serving as the primary liaison between the client and the execution team.
  • Oversee operational management, including monitoring high-end problem resolution teams on performance bottlenecks and ensuring timely resolution of issues.
  • Conduct day-to-day analysis for operational metrics like SL (Service Level), CSAT (Customer Satisfaction), and Utilization, and generate reports at the process level.
  • Provide value-added solution services by conducting program reviews, handling customer grievances, and offering support to clients.
Required Skills & Qualifications:
  • Proven experience as a Client-Facing Account Manager or in a similar client-facing role with operational management responsibilities.
  • Demonstrable track record of improving operational efficiency and achieving customer satisfaction goals.
  • Strong analytical, communication, and leadership skills.

This is an excellent opportunity for a seasoned professional to leverage their expertise and drive success in a dynamic environment. If you have a passion for delivering exceptional results and leading high-performing teams, we encourage you to apply for this challenging and rewarding role.

Benefits:

  • Competitive compensation and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and supportive work environment.

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