Customer Experience Manager
2 weeks ago
Key Responsibilities:
- Manage a team of customer support representatives.
- Oversee the entire customer service process to ensure seamless execution.
- Resolve customer complaints effectively and efficiently.
- Plan and implement training programs to standardize service delivery.
- Monitor individual representatives and team performance regularly.
- Conduct quality assurance surveys with customers to gather valuable feedback.
- Maintain excellent product knowledge to provide top-notch customer support.
- Promote a positive and productive work environment for the team.
Requirements:
- A bachelor's degree in a relevant field.
- A minimum of 1-2 years of experience in customer service or a related field.
- Exceptional interpersonal and written/oral communication skills, with proficiency in English and Hindi.
- Ability to lead and motivate a team.
- Proficiency in computer skills and software applications.
- Possession of knowledge in mediation and conflict resolution techniques is highly desirable.
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