Customer Experience Manager

2 weeks ago


Bengaluru, Karnataka, India Futé Services Full time

Key Responsibilities:

  • Manage a team of customer support representatives.
  • Oversee the entire customer service process to ensure seamless execution.
  • Resolve customer complaints effectively and efficiently.
  • Plan and implement training programs to standardize service delivery.
  • Monitor individual representatives and team performance regularly.
  • Conduct quality assurance surveys with customers to gather valuable feedback.
  • Maintain excellent product knowledge to provide top-notch customer support.
  • Promote a positive and productive work environment for the team.

Requirements:

  • A bachelor's degree in a relevant field.
  • A minimum of 1-2 years of experience in customer service or a related field.
  • Exceptional interpersonal and written/oral communication skills, with proficiency in English and Hindi.
  • Ability to lead and motivate a team.
  • Proficiency in computer skills and software applications.
  • Possession of knowledge in mediation and conflict resolution techniques is highly desirable.


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