Customer Experience Manager
14 hours ago
At NeoLotex Business Solutions Private Limited, we seek an exceptional CUSTOMER EXPERIENCE MANAGER to lead our customer support team. As a key member of our organization, you will be responsible for guiding a team of representatives in delivering exceptional customer service and support.
The ideal candidate will possess outstanding interpersonal and communication skills, as well as a professional demeanor. They will be able to mentor and lead the team in providing top-notch customer service, while also ensuring that all customers receive a standardized level of service.
- Team Management: Lead a team of customer support representatives and guide them in delivering exceptional customer service.
- Customer Service: Oversee the customer service process and ensure that all customers receive a standardized level of service.
- Staff Selection: Participate in the selection process of new staff members.
- Training and Development: Plan and conduct training sessions to ensure that staff is equipped to handle customer queries effectively.
- Performance Monitoring: Monitor the performance of individual representatives and the team as a whole.
- Customer Feedback: Conduct quality assurance surveys with customers and provide feedback to the staff.
- Product Knowledge: Possess excellent product knowledge to enhance customer support.
- Team Environment: Maintain a pleasant working environment for your team.
- Qualifications: A bachelors degree in administration or a related field. A minimum of 6 months or 1 year of experience in a related field. Excellent interpersonal and written and oral communication skills.
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Customer Service Manager
3 days ago
Bengaluru, Karnataka, India Aegis Customer Support Services Pvt Ltd Full timeA key role within Aegis Customer Support Services Pvt Ltd, the Customer Service Manager will be responsible for managing a team of representatives offering customer support. The ideal candidate will have a thorough understanding of the customer service process and be able to oversee its implementation effectively.Key Responsibilities:Team Management: Manage...
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Customer Experience Manager
2 weeks ago
Bengaluru, Karnataka, India IGT Solutions Full timeJob Title: Customer Experience ManagerIGT Solutions is seeking a highly skilled Customer Experience Manager to join our team. As a Customer Experience Manager, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.Key Responsibilities:Develop and implement customer experience strategies to improve...
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Customer Experience Manager
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Customer Experience Manager
4 days ago
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Customer Experience Manager
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Bengaluru, Karnataka, India Exponent Energy Full timeAbout UsExponent Energy is a pioneering company that simplifies energy for EVs. Co-founded by Arun Vinayak and Sanjay Byalal, Exponent focuses on solving two sides of the energy problem by building the e^pack and e^pump, which together unlock 15-min rapid charging.Our PhilosophyWe believe in breaking assumptions, believing in the team, and building fast. Our...
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
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Customer Experience Manager
2 weeks ago
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Customer Experience Manager
3 days ago
Bengaluru, Karnataka, India Altisource Full timeJob DescriptionKey Responsibilities:Team Management:Lead a high-performing customer service team to deliver exceptional results and exceed customer expectations.Develop and implement effective strategies to improve team productivity, efficiency, and overall performance.Ensure adherence to established service level agreements (SLAs) and key performance...
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Customer Experience Manager
1 week ago
Bengaluru, Karnataka, India Hevo Data Full timeAbout Hevo DataWe are a San Francisco/Bangalore-based company with 2000+ customers spread across 40+ countries in domains such as e-commerce, financial technology, and healthcare. Our mission is to enable every company to be data-driven. We started on this journey 4 years back, and as the first step in this direction, we built our first product - "Data...
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Customer Experience Manager
1 week ago
Bengaluru, Karnataka, India Titan Company Full timeJob Title: Customer Experience ManagerJob Summary:We are seeking a highly motivated and experienced Customer Experience Manager to lead our Gifting business on the Encircle Portal. The successful candidate will be responsible for establishing and executing various promotion and customer engagement activities to drive business growth.Key Responsibilities:...
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Customer Experience Manager
4 days ago
Bengaluru, Karnataka, India Inuio Retail Collective Full timeWe're seeking a skilled and customer-focused individual to drive the success of our clients through our proprietary Retail Experience Management software. As a Customer Experience Manager, you will be responsible for ensuring seamless onboarding, relationship management, and personalized success planning for each client. Your technical aptitude and...
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Customer Experience Manager
15 hours ago
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Customer Experience Manager
3 days ago
Bengaluru, Karnataka, India Exponent Energy Full timeAbout UsExponent Energy is an innovative company that simplifies energy for Electric Vehicles (EVs). Co-founded by industry experts, we focus on building the e^pack (charging station) and e^pump (battery pack) to unlock 15-min rapid charging.Our team of passionate builders has a ton of EV experience and is currently looking for skilled professionals to join...
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Customer Experience Manager
2 weeks ago
Bengaluru, Karnataka, India Pinkerton Full timeJob Summary:The Customer Engagement & Experience Manager will be responsible for developing and implementing strategies to enhance customer satisfaction and drive engagement. This role will involve creating seamless and positive customer experiences, building strong relationships between Pinkerton and its customers, and analyzing customer feedback to...
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Customer Experience Manager
13 hours ago
Bengaluru, Karnataka, India NoBroker Full timeAbout NoBroker.comNoBroker.com is the world's largest C2C marketplace in online real estate, with a cumulative 85 lakh customers and a growth rate of 10X in the last year. With three rounds of funding totaling $151 mn, it is well-funded by key US, Indian, Japanese, and Korean investors.About the RoleAs a Relationship Manager at NoBroker, you will be...