Customer Experience Manager

14 hours ago


Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full time

At NeoLotex Business Solutions Private Limited, we seek an exceptional CUSTOMER EXPERIENCE MANAGER to lead our customer support team. As a key member of our organization, you will be responsible for guiding a team of representatives in delivering exceptional customer service and support.

The ideal candidate will possess outstanding interpersonal and communication skills, as well as a professional demeanor. They will be able to mentor and lead the team in providing top-notch customer service, while also ensuring that all customers receive a standardized level of service.

  • Team Management: Lead a team of customer support representatives and guide them in delivering exceptional customer service.
  • Customer Service: Oversee the customer service process and ensure that all customers receive a standardized level of service.
  • Staff Selection: Participate in the selection process of new staff members.
  • Training and Development: Plan and conduct training sessions to ensure that staff is equipped to handle customer queries effectively.
  • Performance Monitoring: Monitor the performance of individual representatives and the team as a whole.
  • Customer Feedback: Conduct quality assurance surveys with customers and provide feedback to the staff.
  • Product Knowledge: Possess excellent product knowledge to enhance customer support.
  • Team Environment: Maintain a pleasant working environment for your team.
  • Qualifications: A bachelors degree in administration or a related field. A minimum of 6 months or 1 year of experience in a related field. Excellent interpersonal and written and oral communication skills.


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