Customer Experience Manager
4 weeks ago
About NoBroker.com
NoBroker.com is the world's largest C2C marketplace in online real estate, with a cumulative 85 lakh customers and a growth rate of 10X in the last year. With three rounds of funding totaling $151 mn, it is well-funded by key US, Indian, Japanese, and Korean investors.
About the Role
As a Relationship Manager at NoBroker, you will be responsible for building and maintaining strong relationships with our paid customers. Your goal will be to identify and assess customer needs, provide exceptional customer service, and negotiate with leads on behalf of customers.
Key Responsibilities
- Act as a relationship manager for paid customers of NoBroker.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Identify and assess customer needs.
- Service customers in finding the right tenant or house as per their requirements.
- Dial outbound and attend inbound calls of customers and leads.
- Use internal tools and methods to provide the best possible service to customers.
- Negotiate with leads on behalf of customers.
- Keep customers updated on the progress of their accounts.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to provide excellent customer service.
About Training
Initial training will be provided to employees to understand the end-to-end process.
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