Travel Operations Director

2 days ago


Pune, Maharashtra, India IGT Solutions Full time
Job Description:

We are seeking an experienced Travel Operations Director to lead our Global BPM team in Pune. This is a senior leadership role that requires a strong background in BPO operations, travel industry knowledge, and experience in managing international teams.

The ideal candidate will have 12-18 years of experience in BPO operations at a leadership level, with a proven track record of delivering results-driven strategies and improving operational efficiency. They should be well-versed in lean and six sigma methodologies, with certification as a Green Belt or Black Belt preferred.

A Bachelor's degree in any discipline is required, and the ability to work in a fast-paced environment is essential. The selected candidate will be responsible for leading multiple client business operations, developing and implementing strategic plans to achieve desired business goals, and ensuring customer delight through close interaction with client stakeholders and internal leadership.

Key Responsibilities:

  • Deliver 100% to client contractual goals of service delivery and meet/exceed financial and operational goals set by the organization
  • Create and present business reviews to clients and internal leadership on weekly/monthly basis, generating additional process insights, RCAs, and action plans to improve customer experience
  • Responsible for profitability of current program, organizing site calibrations to ensure stability and clarity on product among all sites
  • Manage attrition within required thresholds, lead by example in setting right persona of a true people leader, and develop agents through strong coordination with Training
  • Liaison between Client and company to build and maintain smooth operations delivery and expanding relationship with client
  • Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to mutual satisfaction of client and company

Compensation and Benefits:

The salary range for this position is approximately ₹


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