Store Head

4 weeks ago


Hyderabad, Telangana, India PMJ Gems and Jewellers Pvt Ltd Full time

Job Title: Store Head - Luxury Retail

Job Summary:

We are seeking a highly experienced Store Head to lead our luxury retail store in Hyderabad. The ideal candidate will have a strong background in the hospitality, luxury, or jewellery sectors and a proven track record in leading teams, driving sales, and enhancing the customer experience in a premium retail environment.

Key Responsibilities:

  • Manage day-to-day store operations to ensure efficiency and productivity.
  • Develop and implement standard operating procedures (SOPs) to optimize store performance.
  • Ensure compliance with company policies, industry regulations, and safety standards.
  • Oversee store maintenance, cleanliness, and overall presentation.
  • Drive sales targets and ensure the store meets or exceeds its revenue goals.
  • Develop sales strategies and initiatives to attract and retain customers.
  • Monitor sales performance, analyze data, and provide insights to improve sales outcomes.
  • Train and mentor sales staff to deliver exceptional customer service and achieve sales objectives.
  • Collaborate with the marketing team to plan and execute store marketing campaigns and events.
  • Leverage industry trends to enhance brand positioning and visibility in the market.
  • Develop and implement local marketing strategies to attract target customers.
  • Monitor the effectiveness of marketing efforts and adjust strategies as needed.
  • Oversee inventory control processes, including ordering, receiving, stocking, and inventory audits.
  • Ensure optimal stock levels are maintained to meet customer demand without overstocking.
  • Monitor inventory turnover rates and implement strategies to minimize losses.
  • Coordinate with suppliers and vendors to ensure timely delivery and quality of merchandise.
  • Ensure the store's visual merchandising aligns with the brand's standards and enhances the customer experience.
  • Collaborate with the merchandising team to plan and execute seasonal displays and product placements.
  • Monitor the performance of merchandise and make recommendations for product assortments.
  • Analyze customer preferences and market trends to inform merchandising decisions.
  • Lead, motivate, and manage a team of professionals, including sales associates, inventory staff, and support personnel.
  • Conduct regular performance reviews and provide feedback to staff to foster development.
  • Ensure a positive work environment that promotes teamwork, high morale, and employee satisfaction.
  • Implement training and development programs to enhance team capabilities and performance.
  • Uphold the highest standards of customer service and ensure every customer has a premium shopping experience.
  • Address customer inquiries, complaints, and feedback in a timely and professional manner.
  • Develop and implement customer loyalty programs to enhance customer retention.

Requirements:

  • Bachelor's degree in business administration, Retail Management, or a related field.
  • Minimum of 8-10 years of experience in store management, with at least 5 years in a leadership role within the hospitality, luxury, or jewellery sectors.
  • Proven experience in managing store operations, sales, marketing, inventory, and merchandising.
  • Strong leadership and team management skills with a focus on driving results.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in retail management software and MS Office Suite.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.

Benefits:

  • Competitive salary and performance-based incentives.
  • Health insurance and other benefits as per company policy.
  • Opportunities for professional growth and development within the organization.

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