Process Associate Voice Specialist

2 weeks ago


Cochin, Kerala, India ADVENXA Full time
Job Summary

We are seeking a highly skilled and detail-oriented Process Associate to join our Voice Operations team at ADVENXA. The ideal candidate will excel in handling inbound and outbound calls efficiently while maintaining a high level of accuracy and professionalism.

Key Responsibilities
  1. Handle inbound and outbound calls with professionalism and courtesy.
  2. Accurately process and document information obtained during calls.
  3. Assist callers with inquiries, concerns, and requests in a timely and efficient manner.
  4. Follow predefined scripts and protocols to ensure consistency and quality of service.
  5. Communicate effectively with team members and supervisors to ensure seamless call flow.
  6. Meet performance targets for call quality, productivity, and customer satisfaction.
  7. Maintain confidentiality and security of sensitive information obtained during calls.
  8. Adhere to company policies and regulations at all times.
Requirements
  1. Bachelor's degree or equivalent qualification.
  2. Previous experience in a voice process role is preferred but not required.
  3. Proficiency in computer skills, including MS Office applications.
  4. Excellent English fluency, both verbal and written.
  5. Strong interpersonal skills and ability to build rapport with callers.
  6. Ability to handle multiple tasks simultaneously while maintaining attention to detail.
  7. Willingness to work night shifts and adapt to changing schedules.
  8. Ability to work independently as well as part of a team.
Benefits
  1. Performance Bonus
  2. Employee State Insurance (ESI)
  3. Provident Fund
  4. Health Insurance

As a Process Associate at ADVENXA, you will have the opportunity to work in a dynamic and fast-paced environment, handling a high volume of calls and providing exceptional customer service. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting role.



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