Process Associate Voice Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Process Associate to join our Voice Operations team at ADVENXA. The ideal candidate will excel in handling inbound and outbound calls efficiently while maintaining a high level of accuracy and professionalism.
Key Responsibilities- Handle inbound and outbound calls with professionalism and courtesy.
- Accurately process and document information obtained during calls.
- Assist callers with inquiries, concerns, and requests in a timely and efficient manner.
- Follow predefined scripts and protocols to ensure consistency and quality of service.
- Communicate effectively with team members and supervisors to ensure seamless call flow.
- Meet performance targets for call quality, productivity, and customer satisfaction.
- Maintain confidentiality and security of sensitive information obtained during calls.
- Adhere to company policies and regulations at all times.
- Bachelor's degree or equivalent qualification.
- Previous experience in a voice process role is preferred but not required.
- Proficiency in computer skills, including MS Office applications.
- Excellent English fluency, both verbal and written.
- Strong interpersonal skills and ability to build rapport with callers.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Willingness to work night shifts and adapt to changing schedules.
- Ability to work independently as well as part of a team.
- Performance Bonus
- Employee State Insurance (ESI)
- Provident Fund
- Health Insurance
As a Process Associate at ADVENXA, you will have the opportunity to work in a dynamic and fast-paced environment, handling a high volume of calls and providing exceptional customer service. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting role.
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Process Associate Voice Specialist
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Cochin, Kerala, India ADVENXA Full timeJob DescriptionProcess Associate Voice SpecialistWe are seeking a highly skilled and dedicated Process Associate to join our Voice Operations team at ADVENXA. As a Process Associate Voice Specialist, you will be responsible for handling inbound and outbound calls with professionalism and courtesy. Your primary goal will be to accurately process and document...
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Process Associate Voice Operations Specialist
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Cochin, Kerala, India ADVENXA Full timeJob Title: Process Associate Voice Operations SpecialistJob Summary:ADVENXA is seeking a dedicated and detail-oriented Process Associate to join our Voice Operations team. The ideal candidate will excel in handling inbound and outbound calls efficiently while maintaining a high level of accuracy and professionalism.Responsibilities:• Handle inbound and...
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