Process Associate
7 days ago
FESTA Business Process Services seeks a skilled Process Associate to support our business operations.
Key Responsibilities:
- Process and manage customer orders, inquiries, or requests according to established protocols.
- Enter, update, and verify data in company databases, ensuring accuracy and completeness.
- Collaborate with other departments to resolve issues, improve process efficiency, and ensure alignment with business objectives.
- Monitor process performance, identifying and reporting any issues or discrepancies to supervisors.
- Adhere to all company policies, procedures, and regulatory requirements.
- Provide timely and professional support to both internal and external stakeholders.
- Participate in training and development sessions to improve job knowledge and performance.
- Assist in the documentation and implementation of process improvements.
- Generate reports and maintain records as required by management or regulatory bodies.
Requirements:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Previous experience in a process-oriented role or customer service.
- Strong computer skills, including proficiency in MS Office applications and familiarity with data management systems.
- Excellent communication skills, both written and verbal.
- High level of accuracy and attention to detail.
- Ability to multitask and prioritize work in a fast-paced environment.
- Strong analytical and problem-solving skills.
- A team player with a positive attitude and strong interpersonal skills.
Working Conditions:
This role may require sitting for extended periods while working on a computer. May involve occasional overtime during peak periods.
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