Customer Support Associate

7 days ago


Cochin, Kerala, India ADVENXA Full time

Job Title: Customer Support Associate

About the Role:

We are seeking a highly skilled and experienced Customer Support Associate to join our team at ADVENXA. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients via email, chat, and voice.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Diagnose and troubleshoot customer issues, escalating to the appropriate department when necessary.
  • Raise tickets based on customer complaints and ensure they are tracked and resolved.
  • Provide accurate information and solutions to customers, ensuring high levels of customer satisfaction.
  • Maintain a positive and empathetic attitude towards customers at all times.
  • Document customer interactions and follow up to ensure that their issues are resolved.
  • Collaborate with team members and other departments to provide comprehensive support to customers.
  • Stay up-to-date with company products, services, and policies to provide accurate information to customers.

Requirements:

  • 1 to 3 years of experience in BPO or Customer Support voice process.
  • Fresh candidates with excellent fluency in English will be considered.
  • Strong communication and interpersonal skills.
  • Ability to handle customer complaints and queries efficiently.
  • Proficiency in using customer support software and ticketing systems.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits:

  • Competitive salary within the range of 18000 to 22000 per month.
  • Opportunity to work in a dynamic and supportive team environment.
  • Career growth and development opportunities.


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