Customer Support Associate
7 days ago
Job Title: Customer Support Associate
About the Role:
We are seeking a highly skilled and experienced Customer Support Associate to join our team at ADVENXA. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients via email, chat, and voice.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Diagnose and troubleshoot customer issues, escalating to the appropriate department when necessary.
- Raise tickets based on customer complaints and ensure they are tracked and resolved.
- Provide accurate information and solutions to customers, ensuring high levels of customer satisfaction.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document customer interactions and follow up to ensure that their issues are resolved.
- Collaborate with team members and other departments to provide comprehensive support to customers.
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
Requirements:
- 1 to 3 years of experience in BPO or Customer Support voice process.
- Fresh candidates with excellent fluency in English will be considered.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints and queries efficiently.
- Proficiency in using customer support software and ticketing systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Benefits:
- Competitive salary within the range of 18000 to 22000 per month.
- Opportunity to work in a dynamic and supportive team environment.
- Career growth and development opportunities.
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