Customer Support Specialist
2 days ago
We are seeking a highly skilled Customer Support Associate to join our team at ADVENXA. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients via email, chat, and voice calls. You will be the primary point of contact for customers, resolving their issues and concerns in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries via email, chat, and voice calls in a timely and professional manner.
- Diagnose and troubleshoot customer issues, escalating to the appropriate department when necessary.
- Raise tickets based on customer complaints and ensure they are tracked and resolved.
- Provide accurate information and solutions to customers, ensuring high levels of customer satisfaction.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document customer interactions and follow up to ensure that their issues are resolved.
- Collaborate with team members and other departments to provide comprehensive support to customers.
- Stay up-to-date with company products, services, and policies to provide accurate information to customers.
- 1-3 years of experience in BPO or Customer Support voice process.
- Fresh candidates with excellent fluency in English will be considered.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints and queries efficiently.
- Proficiency in using customer support software and ticketing systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Competitive salary within the range of 18000 to 22000 per month.
- Opportunity to work in a dynamic and supportive team environment.
- Career growth and development opportunities.
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IT Support Specialist
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