RPA Support Specialist

7 days ago


Cochin, Kerala, India Fragomen Full time

Job Summary

We are seeking a highly skilled RPA Support Specialist to join our team at Fragomen. The successful candidate will provide technical support for RPA prerequisites implementation, IT environments setup, and software installation.

Key Responsibilities

• Provide technical support for RPA implementation, including setup, testing, and production cut-over

• Develop and maintain workflow standards to ensure consistency and efficiency

• Create and maintain a library of developed workflows for all processes

• Troubleshoot technical issues related to the RPA platform and resolve incidents

• Collaborate with IT teams to develop corrective actions or viable workarounds to resolve incidents

• Ensure ongoing operations, availability, and stability for RPA infrastructure, including servers, network, and VM guests

• Maintain accurate documentation of RPA Support team processes and infrastructure

• Liaise with vendors and internal teams to resolve issues and improve processes

Requirements

• 3 years of IT support experience

• At least 6 months of experience in RPA support

• Agile development experience

• UiPath experience and certification required

What We Offer

• Opportunity to work with a leading global immigration law firm

• Collaborative and dynamic work environment

• Professional development and growth opportunities



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