Business Relationship Development Leader

6 days ago

Delhi NCR, India beBeeRelationshipManager Full time ₹ 1,04,000 - ₹ 1,30,878
Key Responsibilities

We are seeking an exceptional Branch Relationship Head to lead our team of Relationship Managers.

  • To effectively manage and motivate the RM team, ensuring they meet organizational goals for liability book growth, fee income, and portfolio quality metrics.
  • Guide and mentor RMs to deliver superior customer experiences, focusing on relationship management and business conversions.
  • Ensure RMs are meeting the right customers and following the operating rhythm cadence as defined.
  • Carry out regular supervisory review cadences to monitor progress and provide feedback.
  • Conduct joint calls with RMs to augment business conversions and address customer complaints and service issues in a timely manner.
  • Foster a culture of portfolio quality by ensuring appropriate customer segment fitment, balance growth, and cross-selling of non-financial and financial products.
  • Drive RMs to establish broad-based customer relationships through connect with 100% of the mapped book.
  • Provide clarity of business objectives to the RMs, monitoring their sales and service processes.
  • Take ownership of KRAs for Mapped RMs and Senior RMs across NR, Priority, and Burgundy.
  • Manage and control attrition in the NTB and ETB mapped books of the RMs.
  • Increase liability book size of NTB and ETB customers mapped to the reporting RMs.
  • Enhance customer profitability by guiding RMs on operating rhythm and sales process.
  • Ensure all customers are accurately profiled, and the right products and investment advisory services are provided by the mapped RMs.
  • Train and equip RMs with data and products to handle customer requirements and service requests.
  • Recruit and train the relationship management team, ensuring timely certifications for all mapped RMs.
  • Collaborate with Branch Heads, Cluster Heads, and Circle Business Managers to design action plans and drive CO agendas, initiatives, and organizational goals.
  • Work with different product teams like TPP, Assets, CBG, RFR etc. to generate business from the mapped book of the RMs.

Our ideal candidate will possess excellent leadership skills, strong analytical abilities, and the ability to work effectively in a fast-paced environment.

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