Strategic Relationship Leader

4 days ago

Delhi NCR, India beBeeSeniorRelationshipManager Full time ₹ 1,04,000 - ₹ 1,30,878
**Job Title:** Senior Relationship Manager**Overview**We are seeking a seasoned Senior Relationship Manager to join our team. As a key member of our organization, you will be responsible for leading a team of relationship managers and driving business growth through effective relationship management.**Responsibilities**
  • Manage a team of relationship managers to achieve organizational goals.
  • Guide and mentor relationship managers to deliver superior customer experience.
  • Ensure relationship managers meet the right customers and follow operating rhythm cadence.
  • Carry out regular supervisory review cadence.
  • Conduct joint calls with relationship managers to augment business conversions.
  • Manage customer complaints and service issues.
  • Foster portfolio quality by segment fitment, balance growth, and cross-selling.
  • Drive RMs to broad-base customer relationship management.
  • Provide clarity of business objectives to RMs.
  • Monitor sales and service processes of RMs.
  • Own KRAs of Mapped RMs and Senior RMs across NR, Priority, and Burgundy.
  • Manage attrition in NTB and ETB mapped book of RMs.
  • Increase liability book size of NTB and ETB customers.
  • Improve product per customer/family by guiding RMs on operating rhythm and sales process.
  • Enhance and retain customer profitability by capturing larger share of wallet.
  • Ensure all customers are accurately profiled.
  • Ensure right products and investment advisory services are provided to customers.
  • Train and equip RMs with data and products to handle customer requirements and service requests.
  • Recruit and train relationship management team.
  • Ensure timely certifications for all mapped RMs.
**Requirements**
  • Proven experience as a Senior Relationship Manager.
  • Strong leadership skills.
  • Excellent communication and interpersonal skills.
  • Able to analyze complex data and make informed decisions.
  • Ability to work in a fast-paced environment.
**Benefits**
  • Competitive salary.
  • Bonus structure.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

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