AR Call Center Support Specialist

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 43,20,000 - ₹ 72,00,000

Job Title: AR Call Center Representative

Job Summary:

This position is responsible for providing exceptional customer service support and collections via phone calls. The ideal candidate will have experience in RCM/DME for a minimum of one year.

Responsibilities:
  • Assess and resolve inquiries, requests, and complaints primarily over the telephone ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request including logging processing and tracking inquiries adhere to agreed Key Performance Indicators Service Level Agreements and quality standards to maximize customer satisfaction.
  • Manage and update customer interactions daily generated through workflows and queues on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  • Maintain effective work procedures according to client process workflows and policy guidelines.
  • Adhere to US healthcare compliance measures.
Requirements:
  • Graduation any stream
  • 12 - 24 months of International Voice Inbound/Outbound process experience preferably in patient handling Provider/DME AR calling
Skills and Competencies:
  • Strong verbal and written communication skills
  • Should possess neutral accent and good adoption to US culture
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Should be professional courteous friendly and empathetic
  • Should possess active listening skills
  • Good data entry & typing skills
  • Ability to multi task
  • Capable of handling fast-paced innovative and constantly changing environment
  • Should be a team player
  • Ability to contribute to the process through improvement ideas

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