Remote Call Center Customer Service Representative

6 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 60,00,000

Job Summary:

This is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service support and collections via phone calls.

About the Role:

The ideal candidate should have experience in RCM/DME for a minimum of 1 year. They should possess strong verbal and written communication skills, with a neutral accent and good adoption to US culture.

Responsibilities:

  • Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements.

Requirements:

  • Strong verbal and written communication skills
  • Should possess neutral accent and good adoption to US culture.
  • Ability to resolve customer queries in the first point of contact.
  • Focus on delivering a positive customer experience
  • Should be professional, courteous, friendly, and empathetic
  • Should possess active listening skills
  • Good data entry & typing skills
  • Ability to multi task.

Formal Education and Experience:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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