Transform Business Outcomes through Effective Customer Engagement

6 days ago

Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 12,00,000
Senior Customer Success Manager Job

This is a leadership role for someone with exceptional skills in customer success, account management, or consulting. The ideal candidate will have 3-6 years of experience and be confident in their ability to own and move the needle on churn and/or expansion KPIs.

We are looking for a results-driven individual who can align usage with business value, focus on outcomes rather than check-ins, and engage with senior stakeholders to lead value-based conversations.

The successful candidate will be proactive, structured, and emotionally intelligent, with experience working in ambiguity and using tools like Gainsight, Catalyst, Totango, ChurnZero, SmartKarrot, or similar.

As a Senior CSM, you will own customer outcomes, drive retention and expansion, and play a critical role in how we scale success across our customer base. You'll work with forward-thinking product and operations teams to guide them from adoption to real, measurable success.

  • Own Outcomes, Not Just Accounts: Guide strategic customers toward achieving their business goals.
  • Drive Retention & Expansion: Measured on churn and expansion KPIs.
  • Lead Strategic Conversations: Engage with decision-makers and champions.
  • Execute & Improve CS Playbooks: Run structured customer success motions and iterate where needed.
  • Identify and Solve Risks Early: Surface churn risks, usage gaps, or misalignment before they become issues.
  • Mentor & Model Excellence: Be a role model to junior CSMs.
  • Be the Voice of the Customer: Influence our product and roadmap by synthesizing trends and relaying structured customer feedback.

Key Skills:

  • B2B SaaS Customer Success, Account Management, or Consulting experience.
  • Owning and moving the needle on churn and/or expansion KPIs.
  • Aligning usage with business value.
  • Engaging with senior stakeholders and leading value-based conversations.
  • Using tools like Gainsight, Catalyst, Totango, ChurnZero, SmartKarrot, or similar.

Benefits:

  • Opportunity to make a significant impact on our customer's success.
  • Collaborative and dynamic work environment.
  • Chance to grow and develop as a professional.

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