Senior Territory Service Engineer, Chandigarh

1 month ago

Chandigarh, Chandigarh, India Danaher Full time

Unlock the Power of Diagnostic Excellence

At Danaher, we're committed to advancing healthcare and patient outcomes through innovative diagnostic solutions. As a Senior Territory Service Engineer in Chandigarh, you'll play a critical role in delivering exceptional customer service and support for our IVD instruments.

Key Responsibilities:

  • Install and maintain instruments and systems in a laboratory environment.
  • Deliver basic operational training at installation.
  • Provide effective product and customer support.
  • Ensure Preventive Maintenance planning (PM) & Modification (MOD's) planning are performed in timely manner.
  • Seek timely support for difficult product issues avoiding unnecessary down time.
  • Perform timely reporting of his/her activities.
  • Maintain excellent customer relationship, specifically with his/her directly assigned accounts.
  • Adhere to field service policies procedures and standards.
  • Maintain recommended spare parts for his product range.
  • Ensure appropriate spare parts stock.
  • Travel within the territory. Available to travel in short notice.

About the Role:

This position is part of the Service Department located in Chandigarh and will be Fully Remote. As a Senior Territory Service Engineer, you'll be responsible for delivering customer service to our IVD instruments in the area of Chandigarh, Punjab, Himachal Pradesh and parts of Haryana.

What You'll Gain:

  • Grow along with a leading IVD segment organization.
  • Provide on-site support for our instruments which will lead to advancing healthcare and patient supports.
  • Provide immediate support to achieve client delight.
  • Ability to interact with our team of service professionals and other cross function which are very critical for the role.

Requirements:

Education:

Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)

Experience along with Background and functional Knowledge:

4-8 years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues

Problem Solving Skills:

Can logically resolve or troubleshoot in times of crisis and leverage expert help

Computer Proficiency:

MS -office, Teams, Networking

Good written and verbal communication skills.

It would be a plus if you also possess previous experience in:

  • Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
  • Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
  • Ability to coordinate and collaborate with other functions to achieve client delight.

About Danaher:

At Danaher, we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

About Beckman Coulter Diagnostics:

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

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