Automobile Service Professional
7 days ago
We are seeking a skilled Automobile Service Professional to join our team in Chandigarh. As an Automobile Service Champion, you will be responsible for delivering exceptional service to our customers while ensuring their vehicles receive top-notch repairs.
Key Responsibilities- Customer Handling:
- Provide world-class customer service, greeting customers with a smile and maintaining a professional demeanor.
- Capture and verify customer requests, updating the system accordingly.
- Engage in conversational skills for telephonic and face-to-face interactions, ensuring effective communication about repair updates.
- Diagnosis and Repair:
- Analyze and diagnose scooter issues to identify required repairs.
- Update diagnosis reports in the WMS (Getafix) and perform necessary repairs.
- System Management:
- Track customer complaints on Zendesk and update the system in real-time.
- Operate Workshop Management System (Getafix) with 100% adherence.
- Keep operational status and ETA up-to-date in CRM and WMS systems.
- Conduct deep diagnoses using Telematics Command Centre.
- Technical Expertise:
- Stay equipped with knowledge on OLA Scooters.
- Repair or replace scooter parts as needed.
- Stay updated on OLA technical curriculum and EV news bulletins.
- Process Adherence:
- Ensure process adherence at Experience Centres and clearly mark bays for Vehicle/Scooters.
- Invoice and collect payments from customers.
- Maintain bay cleanliness, ensuring they're free from foreign materials and fit for serviceability.
- Inventory Management:
- Audit inventory to ensure physical and system counts match.
- Perform GRN and maintain inventory levels at Experience Centres.
- Coordinate warranty part reverse logistics to Mother workshops.
- Safety and Compliance:
- Wear uniform and protective gear during repairs.
- Use proper tool handling techniques and wear protective gear.
- Evaluate fire-fighting equipment readiness to ensure prompt response.
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