Automobile Service Professional

5 days ago


Chandigarh, Chandigarh, India 2coms Full time
About the Role:

We are seeking an experienced Automobile Service Champion to join our team at 2coms in Chandigarh. As an Automobile Service Professional, you will be responsible for delivering exceptional customer service and ensuring seamless vehicle repairs.

Key Responsibilities:

  • Customer Interaction: Receive customers with a smile, greet them politely, and handle their queries professionally.
  • Service Requests: Verify customer requests, capture VOC (Voice of Customer), and update the system accordingly.
  • Repair Operations: Diagnose vehicles, perform repairs, and conduct final inspections to ensure customer satisfaction.


Technical Requirements:

  • OLA Scooter Knowledge: Possess comprehensive knowledge of OLA scooter systems and components.
  • Diagnostic Skills: Develop expertise in diagnosing scooter issues and implementing effective repair solutions.


Operational Excellence:

  • Process Adherence: Maintain high standards of process adherence at Experience Centres and ensure clear marking of bays for vehicle/scooters.
  • Inventory Management: Audit inventory levels, maintain accurate records, and ensure physical inventory matches system inventory.


Safety and Compliance:

  • Personal Protective Equipment: Wear uniform and protective gear while repairing scooters.
  • Tool Handling: Handle tool kits properly and ensure safe working conditions.


Requirements:

  • Male Candidate Only.
  • Minimum Qualification: 12th+diploma/ITI/graduation/post-graduation.
  • Minimum Experience: 1 year in the automobile industry, specifically in the service sector.


Salary and Benefits:

We offer an attractive salary package of up to ₹2.76 LPA, including PF and ESIC, making it an ideal opportunity for those seeking a rewarding career in the automobile service industry.

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