
Enhance Service Delivery
2 days ago
We are seeking a Quality Assurance Specialist to fill an exciting opportunity in ensuring the highest quality of service delivery.
The successful candidate will be responsible for auditing calls, chats and email interactions on product/process, communication and soft skills parameters. They will conduct audits, provide feedback to improve scores for training throughput or conversion, analyze data and prepare designated reports and decks.
The candidate will also participate in calibrations to ensure consistent scoring and feedback delivery approach, communicate with stakeholders to heighten awareness and focus on positive customer experience, make recommendations and drive process improvement, reduce learning curve and enhance product/process knowledge of new joiners.
They will ensure adherence to internal policies, procedures and compliance regulations, interact with customers/clients using process knowledge and highlight key areas for improvement, publish and execute TNA for 100% closure, and provide real-time support on the floor as per business requirement.
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IT Service Delivery Excellence Lead
33 minutes ago
Kollam, Kerala, India beBeeAssurance Full time ₹ 1,00,00,000 - ₹ 1,50,00,000About Our Team:We are seeking a highly skilled IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated environment. This role is pivotal in ensuring IT services align with business needs, comply with regulations, and support our mission to deliver high-quality solutions.Oversight and management of global IT...
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Service Delivery Expert
4 days ago
Kollam, Kerala, India beBeeDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Job DescriptionAbout us and the role:We're looking for a professional to set up and lead our service delivery system from scratch.This is an ideal role for someone with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.Key Responsibilities:Design and...
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Senior Service Delivery Director
6 days ago
Kollam, Kerala, India beBeeService Full time ₹ 1,80,00,000 - ₹ 2,50,00,000Job Title: Senior Service Operations ManagerWe are seeking an experienced and highly motivated individual to oversee and manage our service operations, ensuring timely and efficient service delivery across electrical and mechanical systems. The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor...
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Kollam, Kerala, India beBeeHR Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job Title: Senior HR Service Delivery ProfessionalPosition Overview:We are seeking an experienced HR professional with a proven track record in HR operations, process optimization, and employee services. The role involves overseeing end-to-end HR service delivery processes to ensure efficiency, compliance, and employee satisfaction.The ideal candidate will...
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IT Service Project Lead
1 day ago
Kollam, Kerala, India beBeeProject Full time US$ 10,24,000 - US$ 12,80,000Project Manager - Service DeliveryThe Associate Manager is responsible for the successful execution of IT service projects and oversees project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational...
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Delivery Operations Manager
2 days ago
Kollam, Kerala, India beBeeLogistics Full time ₹ 5,00,000 - ₹ 10,00,000Job Title: Delivery Operations ManagerThe Logistics Manager is responsible for overseeing end-to-end last mile delivery operations within the hub. This role involves ensuring timely deliveries and optimized routes.Manage last mile delivery operations to guarantee timely deliveries and efficient routes.Team Oversight:Lead a team of delivery professionals,...
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Optimizing System Delivery
1 hour ago
Kollam, Kerala, India beBeePerformance Full time ₹ 14,38,200 - ₹ 24,18,080We are seeking a highly skilled System Performance Engineer to join our team. The ideal candidate will have expertise in monitoring system performance, identifying bottlenecks and implementing solutions to improve overall delivery.Key Responsibilities:Implement Observability Systems: Design and implement observability systems such as Elasticsearch, Kibana,...
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Service Delivery Specialist
50 minutes ago
Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000Technical Support SpecialistWe are seeking a highly organized and collaborative individual to join our Mobility Support Desk team, where they will be responsible for handling multiple customer support activities.The successful candidate will provide end-to-end technical and general support resolution to customers through various mediums, including calls,...
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Information Systems Delivery Director
1 day ago
Kollam, Kerala, India beBeeITLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job OverviewThe IT Service Delivery Manager plays a pivotal role in ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.The Lead – IT Service Delivery is...
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Senior Service Operations Manager
22 hours ago
Kollam, Kerala, India beBeeService Full time ₹ 14,73,397 - ₹ 21,47,981Job Title: Senior Service Operations ManagerOur company seeks a seasoned Senior Service Operations Manager to oversee the delivery of exceptional service experiences to our customers.Lead and manage service operations teams to achieve operational excellence and customer satisfaction.Collaborate with cross-functional departments to ensure seamless service...