Enhance Service Delivery

2 days ago


Kollam, Kerala, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking a Quality Assurance Specialist to fill an exciting opportunity in ensuring the highest quality of service delivery.

The successful candidate will be responsible for auditing calls, chats and email interactions on product/process, communication and soft skills parameters. They will conduct audits, provide feedback to improve scores for training throughput or conversion, analyze data and prepare designated reports and decks.

The candidate will also participate in calibrations to ensure consistent scoring and feedback delivery approach, communicate with stakeholders to heighten awareness and focus on positive customer experience, make recommendations and drive process improvement, reduce learning curve and enhance product/process knowledge of new joiners.

They will ensure adherence to internal policies, procedures and compliance regulations, interact with customers/clients using process knowledge and highlight key areas for improvement, publish and execute TNA for 100% closure, and provide real-time support on the floor as per business requirement.



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