
Senior Human Resources Service Delivery Specialist
2 days ago
Job Title: Senior HR Service Delivery Professional
Position Overview:
We are seeking an experienced HR professional with a proven track record in HR operations, process optimization, and employee services. The role involves overseeing end-to-end HR service delivery processes to ensure efficiency, compliance, and employee satisfaction.
The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement. They will also mentor and train fresh graduates to build future HR service capability.
Key Responsibilities:
- Oversaw human resources service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational policies.
- Managed and optimized HR service platforms to enhance efficiency and accuracy.
- Led initiatives to improve HR service delivery, focusing on employee experience and service quality.
- Collaborated with business stakeholders to align HR service delivery with business goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
Requirements:
- 10+ years of experience in HR operations, process optimization, and employee services.
- Strong background in HR systems, service governance, and continuous improvement.
- Able to work collaboratively with stakeholders to achieve business objectives.
Benefits:
- Opportunity to work in a dynamic and growing organization.
- Chance to develop skills and expertise in HR service delivery.
- Supportive team environment.
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