Documentation Specialist
2 weeks ago
We are a leading B2B Food-Tech company built on four pillars: great people, great food, great experience, and greater good.
Our DNA consists of solving complex business problems with our heart and analyzing possible solutions with our mind.
We have successfully collaborated and executed projects with 600 clients across 17 countries.
We have grown from strength to strength with a blend of exuberant youth and exceptional experience.
Role SummaryWe are seeking a skilled Technical Documentation Specialist to join our team at SmartQ.
This role will involve maintaining the knowledge base of an organization, supporting effective communication, and ensuring accurate information is accessible.
You will collaborate with cross-functional teams, edit documents, and ensure content adheres to relevant regulations, standards, and industry best practices.
- A strong portfolio of previous projects is an added advantage.
- A comprehensive understanding and hands-on experience of document development life cycle (DDLC) and software document development lifecycle (SDLC).
- Develop and maintain various technical documents: user guides, product manuals, troubleshooting manuals, installation guides, quick start guides, presentations, videos, product tutorials, and more.
Craft compelling narratives about SmartQ's product suite across formats such as documents, presentations, videos, and more.
Collaborate with product managers, software engineers, and subject matter experts to ensure accurate technical details.
Translate technical information into easily understandable content for various user groups.
Review and edit documentation meticulously to ensure clarity and accuracy.
Requirements- Bachelor's degree in communication, Computer Science, Engineering, or related field.
- 2-4 years of experience in technical writing with experience in B2B SaaS companies.
- Strong written and verbal communication skills in English.
- Strong interpersonal skills, enabling effective collaboration with cross-functional teams.
The estimated salary for this position is between $80,000-$110,000 per annum.
About Working at SmartQSmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment.
We offer a range of benefits, including innovative work culture, career growth and development, work-life balance, competitive compensation and benefits, diverse and inclusive environment, flexibility, team collaboration, social responsibility, and fun and engaging work environment.
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