Product Documentation Specialist

4 hours ago


Bengaluru, Karnataka, India Cashfree Payments Full time

About Cashfree Payments:

Cashfree Payments is a leading fintech company that provides innovative payment solutions to businesses in India. With a strong presence in the market, we enable seamless transactions worth USD 80 Billion annually.

Our mission is to empower businesses with cutting-edge payment technologies, streamlining their operations and enhancing customer experiences.

We are looking for a skilled Product Documentation Specialist to join our team.

Job Description:

As a Product Documentation Specialist at Cashfree Payments, your primary responsibility will be to create high-quality documentation for our products and services. This includes concept documents, how-to procedures, integration guides, and API reference materials.

You will work closely with our product team to understand the requirements of our customers and develop content that meets their needs.

In addition to creating documentation, you will also collaborate with our UX designers to develop user interface text and create engaging product-oriented blog posts.

Your expertise in technical writing will enable you to communicate complex information in a clear and concise manner, making it accessible to both technical and non-technical audiences.

Responsibilities:
  • Develop a deep understanding of Cashfree Payments' products and target audience
  • Collaborate with the product team to identify key content requirements
  • Create high-quality documentation for technical and non-technical audiences
  • Work with UX designers to develop user interface text
  • Contribute to product-oriented blog posts
  • Analyse usage patterns of documents and suggest improvements
  • Review and revise content based on internal and external customer feedback
Qualifications Required:
  • Bachelor's degree in English, communication, linguistics, or engineering
  • 1-4 years of experience as a technical writer
  • Experience working with product and UX designers
  • Strong technical writing skills
  • Experience managing content projects, including coordinating with cross-functional teams
  • Familiarity with markup languages such as Markdown and HTML

We offer an estimated salary of ₹8-12 lakhs per annum, depending on your location and experience.



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