Documentation Specialist
7 days ago
At Talent500, we are seeking an experienced Documentation Specialist to create high-quality product documentation that enhances the user experience.
As a key member of our team, you will work closely with developers to produce online web-based product documentation that accurately reflects the software or system for end-users. This includes both user-facing documentation, such as technical manuals and tutorials, including integration with chatbots to enhance self-service guides.
To be successful in this role, you must have a strong understanding of the products you are documenting and be able to explain complex concepts in simple, non-technical language. You will also conduct user testing to ensure that the documentation is suitable for the end-user and produce high-quality documentation that meets the needs of its intended audience.
Responsibilities:
- Develop comprehensive instruction web-based end-user manuals
- Distribute technical information in easy-to-understand language for a non-technical audience
- Maintain a solid grasp of the English language and ability to accurately communicate complex ideas in a concise manner
- Create software documentation after thorough collaboration with subject matter experts and technical staff
- Enhance existing and potential content to improve quality
- Produce web-based product manuals with screenshots and tutorials
Requirements:
- Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or related disciplines
- 6+ years of proven experience in writing technical documentation
- Strong research and analytical skills
- Able to undertake multiple projects and deliver on tight deadlines
- Excellent technical writing skills
- Excellent verbal communication skills
- Solid knowledge of documentation publishing software such as Adobe Robohelp, Zendesk Guide, Camtasia, SnagIt, and other software
- Familiarity with MS Office, document search engines, and chatbot integration
- Attention to detail
The estimated salary for this position is $120,000 per year, based on industry standards and location considerations.
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