IT Infrastructure Documentation Specialist
7 days ago
We are seeking an experienced IT Infrastructure Documentation Specialist to join our team at HTC Global Services.
About the RoleThis is a key position responsible for creating and maintaining comprehensive documentation for our IT infrastructure, including network operations, security protocols, and cloud integration solutions.
Responsibilities- Develop and maintain detailed guides for administering network infrastructure, including Cisco routers and switches, Juniper SRX series firewalls, Palo Alto and Fortinet firewalls, and Pulse Secure VPN.
- Document procedures for managing network operations, including configuration, deployment, and maintenance of network devices.
- Create integration guides for Elastic Search in security operations and vulnerability management processes.
- Develop cloud integration solutions, including technologies such as F5, DDI/IPAM, VPN/MFA, and Internet Gateways.
- Maintain and update documentation for core routing and switching infrastructure, including BGP and OSPF protocols.
- Collaborate with network architects and engineers to document the integration of Identity Services Engine (ISE) for network access control and policy enforcement.
- Bachelor's degree in Technical Writing, Communications, Computer Science, Information Technology, or a related field.
- Proven experience in technical writing, particularly in IT infrastructure or network security.
- Familiarity with network technologies and concepts, including Cisco, Juniper, Palo Alto, and Fortinet.
- Experience in creating SOPs, runbooks, and other technical documentation.
- Knowledge of documentation standards and best practices.
- Excellent writing and editing skills, with a strong attention to detail.
- Ability to understand and document complex technical concepts in a clear and concise manner.
- Strong organizational and project management skills.
- Proficiency in using documentation tools and software.
- Excellent communication and collaboration skills.
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
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