IT Infrastructure Documentation Specialist

7 days ago


Bengaluru, Karnataka, India HTC Global Services Full time
Job Description

We are seeking an experienced IT Infrastructure Documentation Specialist to join our team at HTC Global Services.

About the Role

This is a key position responsible for creating and maintaining comprehensive documentation for our IT infrastructure, including network operations, security protocols, and cloud integration solutions.

Responsibilities
  • Develop and maintain detailed guides for administering network infrastructure, including Cisco routers and switches, Juniper SRX series firewalls, Palo Alto and Fortinet firewalls, and Pulse Secure VPN.
  • Document procedures for managing network operations, including configuration, deployment, and maintenance of network devices.
  • Create integration guides for Elastic Search in security operations and vulnerability management processes.
  • Develop cloud integration solutions, including technologies such as F5, DDI/IPAM, VPN/MFA, and Internet Gateways.
  • Maintain and update documentation for core routing and switching infrastructure, including BGP and OSPF protocols.
  • Collaborate with network architects and engineers to document the integration of Identity Services Engine (ISE) for network access control and policy enforcement.
Requirements
  • Bachelor's degree in Technical Writing, Communications, Computer Science, Information Technology, or a related field.
  • Proven experience in technical writing, particularly in IT infrastructure or network security.
  • Familiarity with network technologies and concepts, including Cisco, Juniper, Palo Alto, and Fortinet.
  • Experience in creating SOPs, runbooks, and other technical documentation.
  • Knowledge of documentation standards and best practices.
Preferred Skills
  • Excellent writing and editing skills, with a strong attention to detail.
  • Ability to understand and document complex technical concepts in a clear and concise manner.
  • Strong organizational and project management skills.
  • Proficiency in using documentation tools and software.
  • Excellent communication and collaboration skills.
Estimated Salary: $90,000 - $120,000 per yearBenefits

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.



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