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Performance Improvement Specialist

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Job Title: Quality Assurance Professional

We are seeking a skilled professional to monitor and evaluate interactions, ensuring quality standards are met.

Key Responsibilities:
  • Monitor and evaluate calls/chats to guarantee quality excellence.
  • Provide insightful feedback and coaching to enhance employee performance.
  • Identify process gaps and recommend effective improvements.
  • Evaluate current processes to ensure seamless compliance with organizational guidelines.
Requirements:
  • Exceptional communication & analytical skills.
  • Previous experience in quality assurance is a plus.
  • Knowledge of e-commerce domains will be an added advantage.
  • Ability to thrive in fast-paced environments.