Employee Experience Champion

1 week ago

Chennai, Tamil Nadu, India beBeeEmployer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Employee Engagement Lead

 

The Role:

We are seeking a seasoned professional to drive business continuity, talent retention, and delivery stability within the InsurTech vertical. This individual will design and enforce engagement strategies that support scaling goals, delivery commitments, and revenue.

 

Key Responsibilities:

  • Architect a business-first engagement strategy tightly linked to InsurTech scaling goals, delivery commitments, and revenue.
  • Develop annual and quarterly engagement roadmaps with hard KPIs (attrition %, eNPS, manager effectiveness, delivery risk).
  • Own the attrition problem statement: continuously monitor resignation trends, conduct red zone talent risk analysis, and deliver targeted interventions.
  • Ensure reduction of regrettable attrition (high performers, billable consultants, niche skill roles).
  • Work with Delivery Managers to enforce engagement scorecards across all pods; disengaged teams or exits must be visible weekly to the Practice Head.
  • Build predictive dashboards that connect engagement health to delivery risk and client satisfaction.
  • Ensure every Delivery Lead and Manager is held responsible for team morale, retention, and eNPS.
  • Conduct skip-level connects, heat maps, and pulse checks to expose problem areas and push managers to actnot ignore.
  • Own the end-to-end employee journey: onboarding, training, growth pathways, recognition, and exit prevention.
  • Ensure employees see visible career ladders, not stagnation.
  • Deploy digital tools (MS Viva, CultureAmp, Slack integrations, etc.) to keep hybrid/offshore teams engaged.
  • Run structured virtual engagement models to ensure distributed consultants stay connected and productive.
  • Build a performance-linked recognition framework tied to billability, certifications, client feedback, and delivery excellencenot generic R&R.
  • Enforce quarterly recognition cycles with ROI measurement.
  • Co-own employer branding metrics (Glassdoor, LinkedIn, internal referral success rates).
  • Build transparent communication frameworks during ramp-ups, delivery escalations, or organizational changes.
  • Lead engagement through high-stress situations: rapid ramp-ups, bench optimization, client escalations, or leadership exits.
  • Act as first responder for talent at risk of attrition or burnout.
  • Drive engagement dashboards showing attrition vs. retention vs. productivity impact.
  • Justify every rupee spent on engagement with clear ROI metrics.
  • Achieve key performance indicators (KPIs): Attrition Reduction, Engagement Health, Business Continuity, Career Path Adoption, Employer Branding, and ROI on Engagement Spend.

 

Requirements:

To succeed in this role, you will need:

  • 10-15 years in HR/Engagement, with a proven track record in retention and employee experience for IT/Consulting services (1,000+ employees).
  • Must have delivered attrition reduction, engagement uplift, and manager accountability in previous roles.
  • Business-first mindset: Engagement decisions must tie back to P&L, delivery, and client outcomes.
  • High resilience: Ability to push back on leadership when engagement risks are ignored.
  • Analytical discipline: Comfort with data-driven insights and dashboards.
  • Execution rigor: Program management skills with zero tolerance for missed timelines.
  • Influencer: Able to drive accountability across Delivery, Recruitment, and HR.

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