Customer Support Associate
3 weeks ago
About Us:
Jar is a microsavings platform that helps users save fixed amounts in 24K digital gold. Our users can also convert these savings to cash or physical gold at their convenience.
Responsibilities:
- Provide chat, voice, and email support to customers
- Conduct surveys to understand customer usage and feedback
- Troubleshoot problems and resolve issues
- Demonstrate excellent product knowledge to enhance customer support
- Escalaate unresolved issues to internal teams
Requirements:
- Excellent communication skills in English and Hindi
- Available for 3 months of work from the office or home
- Bachelor's degree in administration or related field
- Familiarity with Google Workspace and MS Office
- Conflict resolution, negotiation, and deescalation skills
Why Work at Jar:
Jar is a diverse and inclusive workplace that values employee contributions. We offer flexible working hours and medical insurance to all employees.
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