Support Specialist

4 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Emergency Roadside Assistance Representative

We are seeking a professional and empathetic Emergency Roadside Assistance Representative to join our team.

As a key member of our support team, you will be responsible for handling emergency tire breakdowns and other tire services for commercial fleet customers.

Your primary goal will be to provide quick and professional resolution to our customers' issues, ensuring that every customer receives the assistance they need in a timely manner.

To succeed in this role, you will need to possess excellent communication skills, both verbal and written, as well as the ability to work effectively under pressure.

Key Responsibilities:

  • Handle incoming calls, emails, or tickets from stranded drivers who require immediate assistance due to tire-related issues.
  • Gather relevant information from callers to assess the severity of the breakdown and determine the appropriate response.
  • Coordinate with technicians to dispatch help to the stranded driver's location.
  • Offer calm and reassuring communication to distressed customers, emphasizing safety and prompt assistance.
  • Accurately record details of each call, including the nature of the issue, location, and actions taken.
  • Ensure follow-up calls to confirm that assistance arrived and the issue was resolved satisfactorily.
  • Strive to exceed customer expectations by delivering exceptional service during stressful situations.
  • Work closely with other team members, including dispatchers, technicians, and supervisors.
  • Be cooperative with rotational shifts.

If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.

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