
Hyderabad Incident Management Position
6 days ago
Incident Response Expert Sought
Role: Incident Manager
Minimum 5 Years of Experience Required
Location: Hyderabad, India
We are seeking a skilled Incident Manager to join our team.
Key Responsibilities:
- Analyze and facilitate immediate response to incidents affecting groups of end users
- Provide expert advice and consultation on moderately complex to complex incidents, including significant events and management communications
- Collaborate with IT teams and business partners to resolve incidents efficiently and minimize business impact
- Document incident details and provide regular updates to stakeholders
- Communicate effectively with various levels of the organization to ensure timely resolution of incidents
- Lead and coach technical support employees involved in incident resolution
- Experience working with cross-functional teams and leading matrixed groups
- Strong interpersonal skills, including collaboration, negotiation, and effective communication
- Demonstrated leadership capabilities with organizational presence, authority, and responsibility
- Working knowledge of infrastructure components and interrelationships associated with WAN, network access, authentication, email, and collaboration products
Requirements:
- At least 5 years of experience in incident management or a related field
- Proven expertise in analyzing and resolving complex incidents
- Strong communication and leadership skills
- Ability to work collaboratively with IT teams and business partners
- Excellent problem-solving and analytical skills
- Knowledge of IT service management principles and practices
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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