Cross-Border Customer Solutions Specialist

1 week ago

Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 3,24,000 - ₹ 4,20,000

We are looking for a professional Cross-Border Customer Solutions Specialist to provide exceptional support to our international customers.

Main Responsibilities:
  • To understand customer needs and deliver tailored solutions in a timely manner.
  • To troubleshoot complex issues and escalate when necessary, maintaining accurate records of interactions.
  • To meet performance targets for customer satisfaction, call handling time, and resolution.

To be successful in this role, you should have excellent English communication skills and be self-motivated with a passion for delivering outstanding customer service.

Required Skills and Qualifications:
  • Excellent English communication skills (no grammatical errors or MTI)
  • Self-motivated with a passion for delivering exceptional customer support
  • Able to work in a fast-paced environment and adapt to changing priorities
About the Role:

This is an exciting opportunity to join our team as a Cross-Border Customer Solutions Specialist. You will play a critical role in ensuring the success of our international customers by providing them with top-notch support.

Key Benefits:

You will enjoy a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that fosters collaboration and innovation.

Frequently Asked Questions:

Q: What does the role entail?

A: The role involves providing customer support, troubleshooting, and meeting performance targets.

Q: What skills do I need to succeed?

A: Excellent English communication skills, self-motivation, and ability to work in a fast-paced environment.

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