Customer Engagement Specialist

2 weeks ago


Thiruvananthapuram, Kerala, India beBeeCustomerEngagement Full time ₹ 6,00,000 - ₹ 8,00,000
Job Overview

We are seeking a Customer Engagement Specialist to join our team. In this role, you will be responsible for delivering exceptional customer experiences through prompt and professional responses to inquiries via phone, email, and chat.

Main Responsibilities:
  • Customer Communication: Respond to customer inquiries in a timely and courteous manner, ensuring clear communication across multiple platforms.
  • Issue Resolution: Resolve customer complaints and issues efficiently while maintaining high levels of customer satisfaction.
  • Cross-Functional Collaboration: Work with cross-functional teams to ensure seamless customer experiences.
  • Relationship Building: Build and maintain strong relationships with customers by understanding their needs and offering tailored solutions using relevant tools.
Requirements
  • Education: Graduation in any field.
  • Experience: Proven experience in customer service or a related field.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong problem-solving and decision-making abilities.
  • Technical Skills: Proficient in using customer service software and other relevant tools.
  • Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.


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