
**Client Engagement Executive**
21 hours ago
**Platform Success Role Summary:**
We are seeking a driven and empathetic professional to join our organization as a Platform Success Specialist. This position involves building strong relationships with schools and activity providers, onboarding them onto our platform, and ensuring seamless communication with parents.
Key Responsibilities:
- Establishing and maintaining relationships with schools and activity providers across the city
- Collaborating with schools to onboard them onto our platform and providing support throughout the process
- Verifying class schedules, fees, and other details via phone and WhatsApp
- Engaging with parents who have submitted inquiries and gathering feedback to improve our services
- Tracking outreach efforts and maintaining basic reports
Required Skills and Qualifications:
- Excellent spoken communication skills in English and Hindi
- Friendly, empathetic, and confident over phone and WhatsApp
- Able to follow established processes and update records accordingly
- Independence and ownership of tasks
- Comfortable using spreadsheets, email, and web-based tools (training provided)
Preferred Qualifications:
- Prior experience in customer support, inside sales, or school communication roles
- Education: Graduate (any stream), or currently pursuing studies and available part-time
- Candidates with educational backgrounds will be given preference
What We Offer:
- Paid training and exposure to customer ops, education-tech, and product-driven work
- Be part of a mission-driven team making life easier for parents and schools
- Growth opportunities into roles like Category Manager, Partnerships, or Content Ops
- Work on tech-driven operations using world-class tools and software
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