Director of Client Engagement

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000
Customer Success LeadThe Customer Success Lead will play a key role in driving growth by ensuring timely and accurate documentation is shared with customers, collaborating with compliance teams to meet export/import regulations as needed, and proactively informing customers of any delays or deviations, with timely resolutions. The ideal candidate will have extensive experience of working in startups as well as multinational companies, and be able to design and implement scalable processes to enhance the customer experience, create SOPs and customer playbooks for internal teams to ensure consistent support, and maintain logs of recurring issues to identify trends and collaborate on root-cause solutions.We value our team members who are passionate about creating a world-class customer experience, and are excited to welcome an A-player to our team who will take ownership of complaints or escalations, ensuring quick and satisfactory resolution. As a Customer Success Specialist, you will be responsible for coordinating closely with logistics, documentation, and finance to resolve customer queries and issues promptly, sharing regular shipment updates, delivery timelines, and documentation status with customers, and working cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.We offer a unique opportunity to work with a highly ambitious team that comprises alumni from top-tier institutions, and have extensive experience of working in startups as well as multinational companies. This is an exciting opportunity to join our team and contribute to making a significant impact in the global speciality chemicals market. To succeed in this role, you should possess excellent communication and problem-solving skills, with the ability to prioritize multiple tasks and manage competing deadlines. You should also be proficient in using various software tools to track customer interactions, sales performance, and product delivery timelines.
  • Responsibilities:
  • Coordinate closely with logistics, documentation, and finance to resolve customer queries and issues promptly.
  • Share regular shipment updates, delivery timelines, and documentation status with customers.
  • Work cross-functionally with Sales, Operations, and Supply Chain teams to align on customer expectations and deliverables.
  • Design and implement scalable processes to enhance the customer experience.
  • Create SOPs and customer playbooks for internal teams to ensure consistent support.
  • Maintain logs of recurring issues to identify trends and collaborate on root-cause solutions.

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