Senior Director of Customer Retention

3 days ago


Alwar, Rajasthan, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Drive Growth in Employee Health and Benefits

Vice President of Retention, Cross-Sell, and Upsell role focused on retaining customers in the Employee Health and Benefits domain with experience engaging C-level executives.

  • Lead a team to develop and execute sales strategies that focus on retention, cross-selling, and upselling opportunities.
  • Proven track record of negotiating at senior levels and managing complex stakeholder ecosystems.
  • Expertise in employee health and benefits insurance solutions, benefits consulting, technology platforms, and service delivery models.
  • Skilled in developing holistic client engagement including benefit strategy, employee communication, wellness consulting, and technology enablement.

Key Responsibilities:

  • Develop and execute sales strategies that drive revenue growth and client satisfaction.
  • Manage multiple internal teams and external partners to deliver comprehensive client solutions.
  • Analyze business data to inform sales decisions and drive results-driven approaches.

Requirements:

  • 10+ years of experience in corporate sales, specializing in retention, cross-selling, and upselling within Employee Health and Benefits and SaaS domains.
  • Strong analytical and communication skills, with excellent relationship management capabilities.
  • Holds an MBA degree from a prestigious institute, proficient in MS Office tools (Word, Excel, Outlook), and adept at using CRM and analytics platforms.


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