Technical Support Specialist

7 days ago

Imphal, Manipur, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Technical Support Professional

We are seeking a highly skilled and dedicated technical support professional to provide exceptional customer service and technical assistance.

Responsibilities
  • Offer technical guidance to customers via various communication channels.
  • Analyze and resolve complex technical issues related to software applications and services.
  • Collaborate with cross-functional teams to ensure seamless issue resolution.
  • Document interactions and maintain accurate records of customer inquiries and resolutions.
  • Contribute to the development and enhancement of support processes and documentation.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science or Information Technology.
  • 3-6 years of experience in customer support or technical support roles.
  • Strong understanding of software troubleshooting techniques and software applications.
  • Familiarity with ticketing systems and CRM software.
  • Excellent verbal and written communication skills.
  • Able to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
Working Conditions

The selected candidate will be based in Manipur, India.

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