JC Senior Digital Repair Specialist

20 hours ago

Imphal, India Jio Full time
  • Posted Date

08 Sep 2025
- Function/Business Area

Customer Service
- Location

Imphal
- Job Responsibilities

  1. Shortlist, onboard and certify Partner/Technician
  2. Ensure availability and manage upgrades or terminations
  3. Conduct initial training, reskilling, upskilling, and periodic
    refresher programs
  4. Deliver hands-on field training through OJTs
  5. Track KPIs and performance metrics of partners and technicians
  6. Take corrective actions based on evaluation outcomes
  7. Guide and support issue resolution within TAT to ensure customer
    satisfaction
  8. Conduct audits, inventory reconciliation and FTTx device inspections
  9. Handle walk-in customer interactions, device repairs/swaps, CRM
    entries, and software upgrades
  10. Train and support extended service points
  11. Travel to touchpoints as per requirement
  12. Handle complaint management, out-calling, and coaching Jio
    Associates as per need
  13. Education Requirement

Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
- Experience Requirement

2 to 4 Years
- Skills & Competencies

  1. Customer Focus
  2. Communication skills
  3. Problem Solving skills
  4. Handset repair skills
  5. Knowledge of spares operations
  6. Knowledge of CRM Systems
  7. Technical knowledge and field team management skills
  8. Location Map : Imphal

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