Associate, IT Operations

Associate, IT Operations

Manipur, India

STAR Education, Manipur

System Transformation and Rejuvenation (STAR) Education, Manipur is a program envisioned by the

State Government leadership to transform existing Government schools across the state serving the

secondary and primary student population across the state of Manipur. As part of the School Fagathansi

Mission of the Government of Manipur, STAR will introduce innovative technology and a data-driven

platform, coupled with high quality learning materials, effective training and ongoing coaching for teachers

and school head masters, and technology-enabled support teams to create 360-degree support for

learning outcomes. STAR will not only position Manipur as one of the first states across India to

implement the National Education Policy 2020, but will also be one of India's first movement for social

justice pioneered by audacious and reform minded political leaders. STAR will ensure that regardless of a

child's location of birth or the income or education levels of their parents, that all children of Manipur have

the opportunity to reach their full potential. STAR will be a milestone for India's education reform

movement demonstrating that radical transformation and impact is possible at large scale.

Technology Group

Technology plays a critical role enabling us to provide transformative education at massive scale in highly resource

constrained environments. This is one of the key elements that gives us the ability to deliver radically impactful

programmes, creating brighter futures for a generation of children across the world each day. Technology spans

several key functions, including product management, business intelligence, software development and IT

operations.

Working with us, passionate technologists have a chance to directly change the world. No kidding.

IT Operations Department

IT Operations is responsible for last mile delivery of technology, ensuring that everyone from school staff to

executives, all have the functioning technology they need to excel at their jobs. It also oversees the technical

infrastructure that supports and connects all of our global offices, as well as the back-office systems that power our

customer care centres, finance teams, warehouses, and more.

Within the technology group, IT Operations also holds the distinction of being the only department with a dedicated

presence in each of our operating territories, meaning that is also the key conduit and primary advocate for all

aspects of technology at our, ensuring the work done by the other technology departments delivers on its potential.

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What you will do
- Provide first line technical support to school staff, assisting them to diagnose and resolve hardware and

software problems remotely and in person
- Visit operational sites to assist school staff by deploying academy technology, including both new

installations and redeployment of existing equipment
- Provide technical support for teaching accessories including smartphones, teacher tablets, power banks,

and any other assets that may be made available
- Ensure the efficiency and reliability of Internet service and computer environment in the support office
- Install and configure operating systems and software to agreed standards under the direction of the IT

Manager
- Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new

installations, and carrying out routine procedures
- Maintain a high degree of customer service support for all support queries and adhere to all service

management principles and policies
- Maintain a record of any software or hardware problems detected, escalate when appropriate
- Use data provided by reports to detect and even anticipate problems in the field so as to drive resolution

before the issue is even reported
- Fix teaching technology hardware issues like broken charging ports, depleted batteries, screens etc.

What you should have
- Minimum three years of work experience in the ICT environment
- Ability to use tools like soldering irons to fix hardware issues
- Experience in troubleshooting hardware and performing tasks like changing batteries, screens,

motherboards, and other working equipment in order to fix broken devices like tablets and smartphones
- Working technical knowledge of current protocols, operating systems and standards
- Excellent technical knowledge of PC hardware
- Software and hardware troubleshooting
- Basic experience with routers, switches, and firewalls
- Understanding of TCP/IP and Local Area Networks
- Excellent writing and oral communication skills

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- Good research skills, including the ability to identify and propose solutions to issues/crisis
- Knowledge of Android operating system and smartphones
- Bachelor degree in IT, or related Information Technology field of study
- Vendor neutral industry certification such as: Cisco CCNA, CompTIA Network+, A+, or MCTIP certification.