ISP Technical Support Specialist

1 week ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

ISP Executive Job Opportunity

We are seeking a skilled professional to fill the role of ISP executive in Hyderabad, India.

Job Description:

The successful candidate will be responsible for troubleshooting technical issues and providing excellent customer service. They will check emails for voicemails and fault enquiries, respond to emails in a timely manner, follow up on faults lodged in previous days by checking tickets, call customers with updates if no answer, leaving a message or sending an email.

Key Responsibilities:

  • Check emails for voicemails and fault enquiries
  • Respond to emails in a timely manner
  • Follow up on faults lodged in previous days by checking tickets
  • Call customers with updates if no answer, leaving a message or sending an email
  • If there are no updates on faults, call carriers and follow up or follow up in tickets
  • Respond to customers' emails and enquiries
  • Send updates on recent orders (if services are ordered)
  • Answer calls and take messages as required or transfer to other staff members
  • Submit faults once level 1 and/or 2 troubleshooting has been done

Required Skills and Qualifications:

The ideal candidate will have experience in ISP executive roles and possess strong technical skills, particularly in DSL, NBN, PSTN, and customer handling. They should also be able to work effectively in a team environment and communicate complex technical information to customers.

Benefits:

This is a great opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer service.

Working Environment:

The successful candidate will join our dynamic team in Hyderabad, India and contribute to delivering high-quality services to our customers.

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